FAQs
QUESTION
How do I place an order?
Select your items, add them to your cart, and proceed to checkout. Enter your shipping/payment details to complete your purchase.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Shopify Pay.
Where do you ship?
We ship all over the UK! With dispatch next working day.
Do you offer express shipping?
Yes! Select expedited shipping at checkout for faster delivery.
How can I track my order?
You’ll receive a tracking number via email once your order ships.
What’s your return policy?
Unworn, unwashed items with tags can be returned within 7 days for a refund or store credit.
Are refunds instant?
Refunds process within 3–5 business days after we receive your return.
Do you cover return shipping costs?
Customers are responsible for return shipping unless the item is faulty/damaged.
How do I make contact?
Please contact us on +4407466634429 or on Hoorscollection@hotmail.com for any enquiries.